Support and Help Channels
A one hour Inquiry Resolution Warranty
Our client help team is available round the clock to attend to every one of your help tickets. Each ticket you submit to us will be addressed within no more than 60 minutes. If your situation requires the help of one of our administrators, we will send the ticket to the person in charge and will inform you that the issue is under control.
Professional Customer Assist Service
Our tech assistance crew will be online for you 24x7x365 to to reply to all assistance request tickets that you send to us. We offer tech assistance for all software programs that are pre–installed on your hosting server. These include our in–house produced Web Site Control Panel, the preferred OS and the server admin panel (depending on the VPS type).
A Descriptive Help Section
In the Web Site Control Panel that is included for free along with your virtual server, you can find a practical Help section, containing all you need to be informed on when administering your web–sites and software. We have integrated a wide array of how–to articles and reviews and video guides that display the general site management responsibilities in an easy to read manner.