1 hour ticket response
We are focused on supplying a fast and adequate response to each helpdesk ticket posted by a client. Our qualified help desk support team representatives will examine your situation and will think of the most efficient option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, the average customer support ticket response time has proven to be 20 minutes.
A Premium–Quality Customer Support Service
We’ve got a team of web hosting support engineers who will be happy to respond to all your inquiries every time you are in need of help. Most of our client support team representatives have lots of years of experience in the shared hosting service world, which means that you can always rely on rapid and appropriate answers to your queries.
An Intuitive Help Center
Integrated into the Web Site Control Panel is an easy–to–navigate Help section, which offers you different sources of information. You can search through a frequently updated knowledge base featuring web hosting account administration articles and website management articles, check out our instructional video tutorials or examine the F.A.Q. library.