A Sixty–Minute Ticket Response Guarantee
We offer a 60 min response time warranty for each ticket or email that you send to the support staff. We’ll speedily reply to all standard queries and forward the matter to our system administrators in case additional assistance is required. If you take advantage of the Managed Services package, we’ll perform any of the included server administration services at a time that has been agreed upon in advance.
A First–Class Help Desk Support Service
We’ll be available to you 24–7 to answer any questions that you may have regarding our Web Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance with server admin procedures, you can examine our Managed Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which includes exhaustive explanations of all its features and functionalities. Plus, we have filmed detailed video tutorials that will further demonstrate to you how to carry out a particular task or resolve a common issue. The help articles and the tutorial video clips are readily reachable from every section of the Web Site Control Panel through the Videos and Help buttons in the upper right corner.