You'll find a lot of shared hosting providers out there, but many of them are resellers that have restricted resources, especially in terms of support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you will receive via this method of communication varies based on the provider - several of them offer experienced phone support, many others offer common and customer support only since some issues are more time-consuming and it is easier to be resolved through a trouble ticket, particularly if the issue has to be escalated. Still, it is good to find that you can get in touch with your hosting provider since there're tons of small issues which can be managed easily and in a very timely manner with a call, not mentioning that you can get more information about the services before you become a customer.

Phone Support in Shared Hosting

All our shared hosting packages include telephone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you'll be able to call and find out more about our services or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to call the number that is nearer to you. In case you are an existing customer, we will help you in a timely manner with all the general and billing issues and with multiple tech matters so as to save you time and efforts - we are aware of the fact that sometimes it is quicker to talk with a live person to get things done right away. Of course, some issues simply cannot be managed on the phone, so if this is the case you are able to use our ticketing system.

Phone Support in Semi-dedicated Servers

If you want more info for the Linux semi-dedicated servers that we offer, you can call one of the three support lines that we have around the globe - in the United States of America, the UK and Australia. In this way, you'll be able to check ahead of time whether our solutions are appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you'll be able to get in touch with us over the phone for fourteen hours daily about any billing or common questions. For strictly technical troubles you will be able to take advantage of our ticketing system and communicate with our technical support because sometroubles just need extra time to be solved, still we can help you over the phone with quite a few minor tech issues as well, saving you the time and efforts.