Phone Support in Shared Hosting
All our shared hosting packages include telephone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you'll be able to call and find out more about our services or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to call the number that is nearer to you. In case you are an existing customer, we will help you in a timely manner with all the general and billing issues and with multiple tech matters so as to save you time and efforts - we are aware of the fact that sometimes it is quicker to talk with a live person to get things done right away. Of course, some issues simply cannot be managed on the phone, so if this is the case you are able to use our ticketing system.
Phone Support in Semi-dedicated Servers
If you want more info for the Linux semi-dedicated servers that we offer, you can call one of the three support lines that we have around the globe - in the United States of America, the UK and Australia. In this way, you'll be able to check ahead of time whether our solutions are appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you'll be able to get in touch with us over the phone for fourteen hours daily about any billing or common questions. For strictly technical troubles you will be able to take advantage of our ticketing system and communicate with our technical support because sometroubles just need extra time to be solved, still we can help you over the phone with quite a few minor tech issues as well, saving you the time and efforts.