If you ever have any queries about your hosting account or you experience a problem with your sites, you will need to contact the respective hosting company’s tech support team. It may not make a difference how fast they will reply if you have a general enquiry, but an issue such as a mishandled script update, for instance, may result in your website becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. If you offer goods or services online, any downtime will influence your site in a damaging way and you can lose current or prospective customers. Lots of hosting providers, chiefly resellers, answer e-mails and trouble tickets within 24 hours, but in the electronic age that’s far too long, as customers will rarely go back to a website that’s not functioning properly for extended time periods.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our shared hosting service and you’ve got an inquiry or stumble upon an obstacle, you can contact us 24/7 by posting a tech support ticket or by writing an email and we will make certain that you get a response in less than 60 minutes. If the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you have to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Normally, you will receive an answer within no more than 30 minutes, which suggests that waiting around for hours or even for more than a day to obtain support is something unthinkable. Our one-hour response guarantee applies to any enquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand how important it is to obtain prompt help, we guarantee that you won’t ever have to wait for more than 1 hour to obtain a reply to any support ticket that you submit through your semi-dedicated server Control Panel. In fact, you’ll seldom have to wait for more than twenty to thirty minutes and this applies to any question no matter what its nature is – technical, billing or general. Additionally, our client and technical support team is working 24x7x365, which means that even if you post a ticket during legal holidays, you’ll invariably get a lightning-fast response, which will contain the answer to an enquiry, the solution to a complication or the details necessary to sort out an issue yourself – if there’s something that you need to do on your end. With us, you won't ever have to waste a day awaiting an answer like you would with lots of other web hosting providers.