There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. It’s the easiest means of correspondence for a number of reasons. If no client care staff representative is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy ‘n’ paste large bits of information without worrying about typing errors, and in case a given issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the very same location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you will need to use no less than two separate admin dashboards and this number can rise if you desire to administer multiple domains. Furthermore, lots of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting service isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any moment with only a few clicks, without the need to log out of your account. The ticketing system offers a quick-search field, so you can find virtually any ticket that you have sent in the past, in case you need it. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to resolve a particular issue even before you send a ticket. The ticket response time is maximum 1 hour, which goes to say that you can receive swift assistance at any time and in case our technical support staff advises you to do something within your hosting account, you can do it instantly without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, which means that you will not need a separate support platform to touch base with our client service team – you can do this on the spot in the event that you encounter a problem. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. Using our clever search option, you can quickly find any ticket that you’ve posted in the past. You can submit a ticket at any moment in time since our customer care team representatives are at your service 24/7 and reply in less than one hour, although it seldom takes this much to get a response. With Hepsia, you will have everything in one place and you can forget about needing to use 2 or more platforms to fix a simple problem.