A 99.9% Server Uptime
Our shared hosting platform is based on a solid, first–class hardware architecture and a heavily modified Linux version. This is why, irrespective of what your web site is, or how many visitors you’ve got, or even if there’s a DDoS attack, our physical machines will stay up and your web sites will stay visible online.
All our shared hosting service packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
If you want to supply an enterprise–level web hosting service, you can barely count on the default network configuration in a datacenter. We’ve set up our very own custom network in order to ensure a mega–fast connection speed with the outside world.
And because of this, irrespective of which data center facilities you choose: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not delighted by our hosting services, or if you consider them inadequate, or if you decide that you want a VPS service instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control of your domains even when you delete your hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive a reply, you probably know how annoying this can be, even more so when your site is on the line. This is why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here and they will reply to you in under one hour. And the best thing is that their average response time is well under 20 minutes!