One-Hour Response Guarantee in Shared Hosting
If you’re using one of our shared hosting service and you’ve got an inquiry or stumble upon an obstacle, you can contact us 24/7 by posting a tech support ticket or by writing an email and we will make certain that you get a response in less than 60 minutes. If the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you have to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Normally, you will receive an answer within no more than 30 minutes, which suggests that waiting around for hours or even for more than a day to obtain support is something unthinkable. Our one-hour response guarantee applies to any enquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand how important it is to obtain prompt help, we guarantee that you won’t ever have to wait for more than 1 hour to obtain a reply to any support ticket that you submit through your semi-dedicated server Control Panel. In fact, you’ll seldom have to wait for more than twenty to thirty minutes and this applies to any question no matter what its nature is – technical, billing or general. Additionally, our client and technical support team is working 24x7x365, which means that even if you post a ticket during legal holidays, you’ll invariably get a lightning-fast response, which will contain the answer to an enquiry, the solution to a complication or the details necessary to sort out an issue yourself – if there’s something that you need to do on your end. With us, you won't ever have to waste a day awaiting an answer like you would with lots of other web hosting providers.