A live chat is among the many channels of communication supplied by some hosting providers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it makes it less likely to misspell or misunderstand something as compared to a telephone call with a representative. Furthermore, when the trouble that you experience requires some time to be investigated and resolved, you can do something else meanwhile rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat support service free of cost provided that you have Internet accessibility even if your hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support as well. You are able to contact us every day, which includes weekends and holidays, and we can give you more information about the shared hosting service that we supply if you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for entirely tech issues you will have to open a ticket to our tech support team, as such issues will need more time to be taken care of, you may still get in touch with us through the live chat for some technical info. For example, we are able to assist you to set up an email address in your email client or troubleshoot a number of issues, saving you lots of time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all our Linux semi-dedicated servers, you'll be able to get the answers for any questions you have or have various issues taken care of instantly. The service is available every day, therefore you will be able to speak with an agent even on holidays and weekends. If you're not sure which package is better for your websites or if our advanced cloud hosting platform matches some system requirements, you may join our live chat prior to purchasing anything. If you are a present customer, you'll be able to receive more information about account settings, billing issues and various common technical issues you may encounter, for example when you are unable to install an email account in a client on your computer. Our live chat will save you considerable time no matter where you are or when you get in touch with us.