Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our shared hosting service isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any moment with only a few clicks, without the need to log out of your account. The ticketing system offers a quick-search field, so you can find virtually any ticket that you have sent in the past, in case you need it. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to resolve a particular issue even before you send a ticket. The ticket response time is maximum 1 hour, which goes to say that you can receive swift assistance at any time and in case our technical support staff advises you to do something within your hosting account, you can do it instantly without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, which means that you will not need a separate support platform to touch base with our client service team – you can do this on the spot in the event that you encounter a problem. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. Using our clever search option, you can quickly find any ticket that you’ve posted in the past. You can submit a ticket at any moment in time since our customer care team representatives are at your service 24/7 and reply in less than one hour, although it seldom takes this much to get a response. With Hepsia, you will have everything in one place and you can forget about needing to use 2 or more platforms to fix a simple problem.