The availability of the customer and technical support that a shared hosting company provides will tell you a lot about the services they provide as well. In case you are allowed to use just email messages and / or tickets, you have most probably discovered a reseller not the actual hosting provider. If this is the case, you may have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for further help. When the supplier can provide different means of communication with short response time available at any moment, they are almost certainly the top provider, not only a reseller. Which means that you'll enjoy well-timed assistance and high quality support as they will have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it's generally much better to have the option to get hold of your website hosting company right away through your preferred way of communication.

24/7 Customer Support in Shared Hosting

All of our shared hosting service include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our services before you make an order or you are an existing customer and you have any question or some issue, you can contact us any time, including holidays and weekends. We have a number of channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any troubles that need extra time to analyze and handle. Unlike many other web hosting service providers, our trouble tickets feature a warranted max response time of only one hour, thus regardless of what the trouble is, it'll be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we provide include 24/7 customer and technical support, so whatever the problem you experience, you're able to contact us and we'll give you a hand quickly. Our guaranteed reply time for any e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 min. In addition, we have telephone support with multiple local numbers around the globe plus a live chat, so that you can contact us and receive additional information about our services even if you do not have an account yet. We're able to help you with any kind of question or a problem you may have - payment methods, package features, email configuration, web hosting account settings, and so on. If you use our services, you will not ever have a scenario where you need to wait for a day or two to get an issue resolved like you will have to do with a lot of other suppliers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through us, you can get in touch with us 24/7 for any server-related issue or forvarious difficulties and questions about the pre-installed software your server comes equipped with. If you haven't acquired a VPS server plan yet, you are able to find out more about our services by giving us a call or through the live chat service. For more technical issues, you'll be able to send an email or open a ticket via your billing Control Panel and you will receive assistance within less than an hour irrespective of the time of the day, even on weekends and holidays. The typical response time in most cases doesn't exceed half an hour. In case you'd like to have assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can include to each and every VPS package and our administrators will help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to get well-timed support in general, let alone when you run an entire server, that's why each dedicated server that we offer includes 24/7 support with one-hour answer time guarantee regardless of the situation. This service is free of charge for all the problems with your server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing section or you could send an email, and the actual reply time for either of these rarely exceeds 30 mins because we have admins available 24x7. If you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you could take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server plan from the billing Control Panel.