A lot of people who begin using their very first hosting account, or switch companies, often have queries with regards to how specific tasks are completed or confront predicaments when setting up various things like emails, site settings, etc. Because of this, some hosting companies have prepared documentation with frequently asked questions and problems so as to help their clients get information quickly and easily. Consequently, the client service staff members can devote more time to actual problems that certain customers may be experiencing, as the solution for the smaller things will be available on the web and customers will be able to easily deal with them without getting in touch with the tech support team. Having elaborate documentation is very important, particularly for new customers with no practical experience at all, because the web hosting service involves a vast number of functions and lots of people can get perplexed about what to do. A good information repository can both help you accomplish the things that you wish and discover how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you have ordered your very first shared hosting account through our company or have migrated your site over to us, you’ll become accustomed to our services and our custom Hepsia hosting Control Panel very quickly thanks to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the information that you may ever need – both general info regarding the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the predicaments that you can encounter. The articles are available in two places. The complete article list can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different features in each section of the Control Panel as well. You can learn how to do de facto everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles feature elaborate instructions, so you won’t ever become bewildered on account of an unclear text. Certainly, if you come across a more specific problem and you do not find a solution in our knowledge base, you can contact our help desk team members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers feature a rich article library where you can find any info that you may need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We’ve created it based on the feedback that we’ve assembled from our clients over the years and, as a consequence, our articles touch on particular issues that you might chance upon and propose the most efficient way to fix them, for example getting an HTTP 500 error message or being unable to send e-mail messages from your desktop PC although you have the right SMTP server settings. The articles are available in each and every section of the Control Panel and you can access them at any moment. They can help you deepen your knowledge not only about our services, but also about the web hosting realm in general, as they offer in-depth guides and general info such as what file permissions or cron jobs are.